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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

92%
90%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"From the moment that I arrived until the moment that I left, I was treated with respect and professionalism. It was a pleasant experience. Thank you very much."

"Your facility runs like a well oiled machine. Always excellent care by knowledgeable, efficient, compassionate staff. Wouldn't go anywhere else."

"The total experience was A+ from start to finish"



"Everyone I dealt with was very kind and attentive, which made me feel very comfortable."

"Everyone was friendly. I was informed about all aspects of the prep, procedure and recovery. Overall experience was as good as a colonoscopy can be."

"I felt the staff was super friendly. I was so anxious before the start of the colonoscopy, but the nurses kept me calm. And Dr. Gellis was so friendly and informative after the procedure. A great, friendly staff makes all the difference in the world! Thank you so much!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.